Please read the following policy before contacting Revive, as your questions may be answered here.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return within the 30 days, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food supplements or probiotics cannot be returned. We also do not accept returns on any products which have been opened, used or damaged.
Any item which was discounted at time of sale, due to short expiry date or damage to packaging cannot be refunding or returned. Any items sold in a discounted or sales event cannot be returned or exchanged.
Items cannot be returned which have been prescribed during a consultation. Any products sold following a consultation are considered integral to the ongoing support of your health, in accordance with your intent to seek health support from the clinic.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted or refused, at the discretion of the clinic:
- Books with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at eve@reviveyourhealth.com.au, and we will instruct you the best method to go ahead with an exchange.
Shipping returns
You are solely responsible for the shipping costs to return the item to the clinic, if this is the only way to make return.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at eve@reviveyourhealth.com.au for questions related to refunds and returns.