Please read the following policy before contacting Revive, as your questions may be answered here.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food or magazines cannot be returned. We also do not accept returns on any products which have been opened, used or damaged.
Any item which was discounted at time of sale, due to short expiry date or damage to packaging cannot be refunding or returned. Any items sold in a discounted or sales event cannot be returned or exchanged.
Items cannot be returned which have been prescribed during a consultation. Any products sold following a consultation are considered integral to the ongoing support of your health, in accordance with your intent to seek health support from the clinic.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted, at the discretion of the shop holder:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at eve@reviveyourhealth.com.au, and we will instruct you the best method to go ahead with an exchange.
Shipping returns
You are solely responsible for the shipping costs to return the item to the clinic, if this is the only way to make return.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at eve@reviveyourhealth.com.au for questions related to refunds and returns.